iq 12Privacy Policy

Iq 12 (referred to herein as "we", "the platform", or "the company") places the highest importance on the privacy of its members in Bangladesh. This Privacy Policy ("Policy") explains how we collect, use, store, and protect the personal information of those who use our website and services.

By creating an account on iq 12 or using our services, you agree to this Privacy Policy. We believe every member has the right to control their own personal data — and protecting that right is our responsibility.

This Privacy Policy is part of our Terms & Conditionsan integral part of. We notify members in advance of any changes.

Iq 12 only collects information that is genuinely necessary to provide our services. Collecting data beyond that goes against our principles. The full details are outlined below:

Iq 12 uses collected data only for specific, legitimate purposes. A full list of how we use your data is provided below:

• Account Management: Your personal information is used to create, verify, and secure your account.
• Service Delivery: To ensure betting, gaming, payment, and withdrawal processes run smoothly.
• Security Verification: To prevent unauthorized account access, fraud, and money laundering.
• Legal Obligations: To comply with the directives of licensing authorities and regulatory bodies.
• Service Improvement: To analyse your usage patterns and deliver a better experience.
• Contact: For important updates, transaction confirmations, and support.
• Responsible Gaming: To monitor your gaming behaviour and take precautionary action when needed.

Iq 12 does not share your personal data with third parties — except in a limited number of lawful circumstances, which are clearly outlined below:

• Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket only receive the minimum information required to complete a transaction.
• Game Software Providers: Live casino and slots game providers receive gaming session data only — not personal identity information.
• Legal Authority: We are required to disclose data when mandated by court order, regulatory authority, or legal obligation.
• KYC Verification Provider: Identity verification service providers receive only the minimum data necessary to complete the verification process.

The third parties listed above are bound by contract with iq 12 and are required to uphold the same privacy standards. They may only use your data for the specified purpose — nothing else.

The iq 12 website uses cookies and similar tracking technologies to enhance your browsing experience and analyze how the site is being used.

• Essential Cookies: Required for core site functionality — login sessions, security tokens, and similar essentials without which the site cannot operate.
• Functional Cookies: To remember your preferences, such as language settings or dashboard customizations.
• Analytics Cookies: To understand which parts of the site are used most. This data is collected entirely anonymously.

You can manage or delete cookies at any time through your browser settings. Keep in mind that disabling essential cookies may affect certain features of the site.

Iq 12 uses industry-leading technology to protect your personal and financial data. Our security framework is built across multiple layers, so that even if one layer is compromised, the others continue to keep your data safe.

• 256-bit SSL Encryption: All communication between your browser and our servers is secured with strong encryption.
• Two-Factor Authentication (2FA): Two-factor authentication is available for an extra layer of security when accessing your account.
• Firewall Protection: Advanced firewall technology is used to prevent unauthorized access.
• Secure Data Centers: All data is stored in internationally recognised, secure data centres.
• Regular Security Audits: Our security systems are regularly audited by third-party expert teams.
• Staff Training: All iq 12 staff receive regular training on privacy and data protection.

Iq 12 believes every member should have full control over their own data. With that in mind, we guarantee the following rights:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You can request a correction if any of your information is inaccurate.
• Right to Erasure: After closing your account, you may request deletion of all data except what is required to meet legal obligations.
• Right to Object to Processing: You can object to your data being used for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Right to Data Portability: You can request a copy of your personal data at any time.

To exercise these rights support@iq12.net Email us or reach out via live chat. We'll respond to your request within 30 business days.

Iq 12 retains your data only for as long as necessary — no longer. Retention periods depend on the type of data and applicable legal requirements:

• Active Account Data: All data is retained in full for as long as your account remains active.
• Financial Transaction Records: Retained for up to 5 years in accordance with international financial regulations.
• KYC Documents: After account closure, data is retained for up to 7 years in accordance with regulatory requirements.
• Betting History: Retained for up to 2 years for dispute resolution.
• Log Files & Technical Data: Typically deleted within 90 days.

Iq 12 services are strictly for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age verification is carried out at the point of registration.
• Date of birth is verified as part of the KYC process.
• If a minor's account is detected, it will be closed immediately and all associated data will be deleted.

If you have any questions or concerns about this Privacy Policy, don't hesitate to reach out. Our data protection team is always ready to help.

• Email: support@iq12.net
• Live Chat: Use the chat button at the bottom right of the site (available 24/7)
• Response Time: Typically responded to within 24 hours

This Privacy Policy may be updated from time to time. If any significant changes are made, we will notify you via your registered email or mobile number, and a notice will be posted on the site. Continued use of the platform after any changes will be taken as your acceptance of the updated policy.