iq 12's commitment to responsible gaming

Responsible play means keeping gaming and Sports Betting as one part of your entertainment — not letting it take over your life. At iq 12, we encourage every member to enjoy themselves while staying aware of their limits and keeping in control.

Many people in Bangladesh enjoy online gaming as a form of entertainment. But sometimes this hobby can develop into a habit that affects personal and family life. iq 12 takes this seriously and provides multiple safeguards to protect its members.

The core principle of Responsible Gaming is simple — Never bet more than you can afford to lose, and never think of gaming as a source of income. iq 12 is by your side to help you maintain those boundaries.

It's often hard to notice when gaming habits start to spiral out of control. iq 12 wants you to stay aware. If you or someone close to you shows any of the signs below, it's time to take action:

• Repeatedly betting to try to win back lost money — This is called "chasing losses," and it's one of the most dangerous habits to fall into.
• Hiding your gaming from family or friends — If you feel the need to hide it, something is wrong.
• Cutting back on gaming-related spending — betting with money meant for rent, food, or your child's education.
• Feeling restless or irritable when not gaming — a sign of emotional dependency.
• Spending more time or money than you intended — Continuing to play with "just one more" every time.
• Borrowing or taking loans to fund gaming — A clear warning sign of financial trouble.
• Neglecting work, studies, or relationships — Prioritising gaming over all other responsibilities.

Answer the questions below honestly. If you answer "Yes" to 3 or more, please talk to our support team.

Using iq 12's responsible gaming tools is straightforward. Just follow the steps below:

Responsible gaming at iq 12 is more than following rules — it's a reflection of a healthy mindset. The tips below will help keep your gaming experience enjoyable at all times:

• Set a monthly budget: Decide in advance how much you can afford to spend on entertainment each month, then set that amount as a limit on your account.
• Use a timer: Set a time limit before each gaming session. iq 12's Reality Check feature is there to help you stick to it.
• Don't play when tired or feeling low: Stress and fatigue reduce your ability to make sound decisions, which can lead to excessive betting.
• Don't play under the influence: Impaired judgment increases the risk of uncontrolled betting.
• Take regular breaks: Take at least a 15-minute break every hour. Get up, stretch, and have some water.
• Accept losses as part of the game: Wins and losses are both part of gaming. Never chase your losses by placing bigger bets out of frustration or anger.
• When you win, set some aside: Withdraw a portion of your winnings — don't put it all back on a bet.
• Keep other interests alive: Beyond gaming, spend time with family and pursue your hobbies — maintaining a healthy balance matters.

If you feel that gaming is having a negative impact on your life, seeking help is a sign of strength — not weakness. iq 12 is committed to guiding you toward the right support.

iq 12's own support:

• Chat with us in Bangla, 24/7 via live chat.
• support@iq12.netSend us an email — we'll get back to you within 24 hours.
• Set Self-Exclusion or limits directly from your account.

External professional support:

• Speak with a trusted therapist or counselor.
• Let someone you trust in your family know how you're doing.
• Reach out to an organisation that specialises in problem gambling support.